Privacy policy
Last updated: 04/03/2026
Valley View Pet Services is committed to protecting and respecting your privacy. This policy explains how we collect, use and protect your personal information when you use our website or services.
1. Who We Are
Valley View Pet Services provides dog daycare, home boarding and house sitting services.
Business Name: Valley View Pet Services
Location: Mytton Fold Golf Club, Langho, Ribble Valley
Email: info@valley-view.co.uk
2. Information We Collect
When you use our website, register your dog, or contact us, we may collect the following information:
Personal information
• Name
• Email address
• Telephone number
• Address
Dog information
• Dog’s name, breed and age
• Vaccination records
• Behaviour and temperament information
• Veterinary contact details
• Emergency contact information
Booking information
If you register with our client portal, booking details and account information are stored securely within our booking system.
Website usage information
Our website may automatically collect information such as:
• IP address
• Browser type
• Pages visited
• Website usage data through cookies
3. How We Use Your Information
We collect and use your information in order to:
• Manage dog daycare, boarding and house sitting bookings
• Communicate with you regarding your dog and bookings
• Maintain records required for licensing and safety
• Respond to enquiries or contact requests
• Improve our website and services
We only collect information that is necessary to provide our services safely and effectively.
4. Booking System (Pet Sitter Plus)
Valley View Pet Services uses Pet Sitter Plus, a secure client management system, to manage bookings and client records.
When you register your dog, the information you provide is stored securely within this system. Pet Sitter Plus processes data on our behalf in order to manage bookings and communications.
You can view their privacy policy here:
https://www.petsitterplus.com/privacy-policy
5. Cookies
Our website uses cookies to improve your browsing experience and help us understand how visitors use our site.
Cookies may be used to:
• Analyse website traffic
• Remember user preferences
• Improve website performance
You can control or disable cookies through your browser settings.
Squarespace, our website platform, may also use cookies as part of its functionality.
6. How We Protect Your Data
We take appropriate steps to protect your personal data and keep it secure.
This includes:
• Secure website hosting
• Password protected booking systems
• Limiting access to personal data
• Using trusted third-party systems where necessary
7. How Long We Keep Your Information
We retain personal information only for as long as necessary to provide our services and meet legal or licensing requirements.
Some records relating to dog care and bookings may need to be retained for licensing, safety or insurance purposes.
8. Sharing Your Information
We do not sell or share your personal data with third parties for marketing purposes.
Your information may only be shared where necessary for:
• Veterinary emergencies
• Legal or licensing requirements
• Our secure booking system provider (Pet Sitter Plus)
9. Your Data Rights
Under UK data protection law, you have the right to:
• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data where appropriate
• Object to how your data is used
To exercise these rights, please contact us using the details listed above.
10. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.
11. Contact Us
If you have any questions about this privacy policy or how your data is handled, please contact:
info@valley-view.co.uk
